My path is nontraditional, from Retail Operations to Customer Success Executive. Even my fitness journey did not start until my mid-30s.

I learned how to run a business by working with companies and corporations like Best Buy, Apple, and iCIMS.

My leadership style is rooted in over a decade and a half of my life, which has included customer support, sales, and building large, highly efficient teams.

I have worked with hundreds of individuals, helping them develop leadership skills, pursue professional development, pivot their careers, and find balance in life.

Consulting

I help companies build scalable, customer-centric success teams that drive retention, expansion, and long-term growth. With 8+ years as a SaaS customer success executive, I’ve led high-performing teams, built customer health frameworks, and coached leaders to elevate their strategy and execution.

My career has been shaped by a deep focus on empowerment, process, and relationships—whether designing a customer journey that scales, mentoring first-time leaders, or helping businesses turn retention into a growth engine. To create lasting impact, I’ve worked with startups and established SaaS companies to refine customer segmentation, engagement models, and leadership development.

Beyond strategy, I believe in practical execution—ensuring teams have the right playbooks and the skills and confidence to drive results. Whether coaching, consulting, or building from the ground up, my goal is to help companies unlock sustainable customer success that grows with them.

Individual Career Coaching

I help professionals advance their careers, manage career pivots, and step into leadership with confidence. With years of leadership experience, I have helped hundreds of individuals succeed in their current role, advance to the next level of their career, and find balance in their lives.

My coaching is rooted in real-world experience and practical strategy. Whether you’re making a career shift, refining your leadership approach, or looking to stand out in a competitive market, I focus on actionable insights, skill development, and mindset shifts that drive long-term success.

If you’re ready to take the next step in your career, let’s create a plan to get you there.