Customer Success Consulting

I help companies build scalable, customer-centric success teams that drive retention, expansion, and long-term growth. With 9+ years as a SaaS customer success executive, I’ve led high-performing teams, built customer health frameworks, and coached leaders to elevate their strategy and execution.

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Customer Segmentation & Journey Mapping

Identifying key customer milestones and engagement strategies

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Customer Health Scoring Implementation

Developing and refining health score models to improve retention and predict churn.

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Customer Success Playbook Development

Creating frameworks for proactive engagement, renewal strategy, and customer expansion.

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Interim CS Leadership

Acting as a fractional CS leader for companies undergoing transition or needing strategic guidance.

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Workshops & Training Programs

One-time or recurring training for CS teams

Contact me

Interested in working together? Fill out some info and I will be in touch shortly. I can’t wait to hear from you!